Questions?
How much will my care cost and can I get help with my fees?
Each individual’s needs are different and that is why we arrange to meet you and discuss with you what your needs are and the services which we offer to help support your independence. This may vary from an hour call a week to 24-hour care at home. We will then provide you with a weekly cost. Some people will be entitled to assistance with the cost of their care either from their local council or through other Government grants.
How can I make sure my care assistant stays the full length of the visit and carries out all the tasks?
We ensure that all your needs are considered while putting together your bespoke package of services which we offer. Our staff are highly trained compassionate professionals who pride themselves on the quality of the service which they deliver. Through using the latest technologies, the arrival and departure time of the staff and their activity during the call is logged. Furthermore, throughout their visit and their shift our staff have direct access to a senior staff member at the office should there be any issues during their visit needing assistants.
I am arranging home services for my parents; how can I make sure of the quality of the service which they are receiving?
We are registered with the Care Quality Commission (CQC). Upon you contacting Nested Support we arrange to meet you and your parents to discuss the areas of daily living which it is felt input is needed for. This will form the basis of the bespoke package of services. Through using the latest technologies which our staff are equipped with to record their arrival and departure times as well as logging every task which they undertake during the visit, we are able to constantly monitor the needs of your parents. Also, we are able to give you access to the same technology so you too can see what the needs of your parents have been that day and what the staff have been doing to meet those needs. These technologies also will prompt the care assistant and will not let them close the care record until all the tasks have been actioned. This is another safety measure in ensuring that our staff have all the aids to provide an exceptional quality of care.
How can I benefit from the services from Nested Support?
Simply by giving us a call, we can arrange to meet you at a place and time convenient to you to explore what it is you feel you are needing support with. We can then give you more detail about our specialists' services. Once you have decided to take advantage of what Nested Support has to offer, you simply let us know when you would like the start date to be and we will take care of the rest.
