Privacy and Cookies Policy and Our Terms and Conditions
Nested Support are committed in ensuring that your privacy is protected. We will continue to comply with the General Data Protection Regulation (GDPR) Act 2018. We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer Miss Michelle Delaney can be contacted at our registered office address below.
Nested Support Ltd are incorporated in England and Wales. Our company number is 11948538 and our registered address is 1A Concert Place, Buxton Derbyshire SK17 6EE. We are also registered with Information Commissioner’s Office (ICO), reference number ZA538926.
We will provide access to information we consider relevant and create site functionality that enables you to access this information without hindrance. This is offered freely and is made available to all appropriate users.
However, we retain ownership (including copyright and IP) of all site content including design and layout, style and theme, images and graphics, and text and photographs. We acknowledge the use of trademarks under licence. Reproduction of whole or any part of the site would be an infringement of our copyright ownership and could lead to legal action being taken. We will not be held responsible for any loss or damages arising from the use of our site. This includes all third-party sites and social media platforms.
What information does Nested Support Ltd hold and how will we use it?
Information you give Nested Support Ltd:
You may give us information about you by completing enquiry forms on the website or by requesting further information about Nested Support via the email, phone or mail. The information you give us may include your name, email address, address and phone number. This information will only be used in response to a specific request and will not be shared with any third party, unless we have gained permission to do so.
We will retain this information while we are corresponding with you or providing services to you or to a client who you have requested Nested Support’s services for or whilst you are working for Nested Support and up to 10 years after this period ends, however you can opt out at any time and be removed from our list.
Information Nested Support Ltd collects about you:
Nested Support Ltd may collect the following information from you when you visit the website:
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.
We retain this information for up to 10 years however you can opt out at any time and be removed from our list.
You may also contact us to request what information we hold about you. Under GDPR we have to respond within 30 days.
Information we receive from other sources:
This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We retain this information for up to 10 years however you can opt out at any time and be removed from our list.
Use made of the information
Nested Support Ltd may use the information we receive and/or collect about you to:
Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested.
Notify you of products and services we feel may interest you.
Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.
Nested Support Ltd processes personal information for certain legitimate business purposes, which include some or all the following:
Where the processing enables Nested Support Ltd to enhance, modify, personalise or otherwise improve the website, its services or communications
To identify and prevent fraud
To enhance the security of Nested Support Ltd’s network and information systems To better understand how people interact with Nested Support Ltd’s websites
To administer the website and carry out data analysis, troubleshooting and testing; and To determine the effectiveness of promotional campaigns and advertising
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested in.
Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via our website www.nestedsupport.co.uk . Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
Third Party Sites
How Safe is your Information?
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the GDPR. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
Please note we may need to disclose your personal information where we:
Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, or ask us to remove it, please contact us via our website www.nestedsupport.so.uk.
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.